Elderglow Care
Elderglow Care
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Privacy Policy Elderglow Care Ltd

Elderglow Care Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us. 


Who We Are 

Elderglow Care Ltd
Email: info@elderglowcare.co.uk
Telephone: 01282 439829


What Information We Collect 

We may collect and process the following information:

  • Name
  • Telephone number
  • Email address
  • Address (if provided)
  • Information submitted through contact forms
  • Enquiry details regarding care services or employment
  • Website usage data such as IP address, browser type and pages visited


How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide information about our services
  • Arrange consultations or assessments
  • Process job applications
  • Improve our website and services
  • Meet legal and regulatory obligations


Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent
  • Contractual necessity
  • Legitimate interests
  • Legal obligation


How We Store Your Information

We take appropriate security measures to protect your personal information from unauthorised access, loss, misuse or disclosure. Your information is stored securely and only accessed by authorised persons.


How Long We Keep Information

We only keep personal information for as long as necessary for the purpose it was collected or to meet legal requirements.


Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties where necessary, such as:

  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Regulators or authorities where legally required


Cookies

Our website may use cookies to improve your browsing experience and understand website traffic. You can manage cookie preferences through your browser settings.


Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion where appropriate
  • Object to processing in certain circumstances
  • Request restriction of processing
  • Request transfer of your data
  • Withdraw consent where consent is relied upon


Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Email: info@elderglowcare.co.uk
Telephone: 01282 439829


Complaints

If you are unhappy with how your information has been handled, you may complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk


Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page. 

  • About Us
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Elderglow Care Ltd

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